Privacy Policy

1. Introduction

Costin Realtors ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website costinrealtors.com or use our services.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account on our website
• Express interest in obtaining information about our services
• Contact us through forms, email, or phone
• Request property viewings or consultations
• Subscribe to our newsletter or marketing communications
• Apply to become a partner

Personal information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property preferences and requirements
• Financial information (for mortgage pre-qualification)
• National ID or passport number (for transaction purposes)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Clickstream data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Process inquiries, schedule viewings, facilitate property transactions
• To communicate: Send updates, respond to requests, provide customer support
• To personalize experience: Tailor property recommendations to your preferences
• To improve our services: Analyze usage patterns and enhance website functionality
• To send marketing: Share newsletters, property alerts, and promotional offers (with consent)
• To comply with legal obligations: Meet regulatory requirements and prevent fraud
• To enforce policies: Monitor compliance with our Terms of Service

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your data with third-party vendors who perform services on our behalf, including:

• Email service providers (e.g., Resend)
• Cloud hosting services
• Analytics providers
• Payment processors
• CRM platforms

4.2 Business Partners

We may share information with property developers, financial institutions, lawyers, and other partners necessary to complete your transaction, always with your consent.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password policies and authentication
• Regular security audits and vulnerability assessments
• Access controls and staff training
• Data backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Kenyan data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to our processing of your data for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdrawal of consent: Withdraw consent where we rely on it

To exercise any of these rights, please contact us at info@costinrealtors.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: